You can sign up via the ‘Login’ button and then click on ‘No account yet’ on the homepage. You will then be asked to fill out a form. Once you have completed this step you will be able to log in with your email and password for the rest of the time.
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PackBack is a network in which sturdy, high quality packaging, such as cups, is reused. With PackBack, to-go packaging no longer ends up in the trash. Instead, you can easily return packaging. This way we can avoid millions of kilos of waste together! Zero waste has never been so simple!
Throwing away those cups every time. What a waste?! We thought so too!
PackBack works with a depositless system. What does that mean? Instead of the customer having to pay money in advance, our system is completely free. To do this, the customer has to do two things: download the PackBack app and create an account. The great thing about this; it can be completed in 30 seconds. It doesn’t get any easier, does it? The customer scans the QR code at your counter with every new order. With a successful scan the customer will receive a confirmation on his/her phone. If this is correct you can offer them a reusable.
You can create a PackBack account by downloading the app from the App store or Play Store. Click on this link to download it directly.
Reusables is a collective name for the reusable packaging that PackBack works with. Reusables also just sounds better than reusable packaging ;)
If your current stock is finished, you can report this to your manager. They can contact us via [add contact details]. It’s also always possible to message us via chat.
Contact your supervisor and they can contact us via [add contact details].
All reusables must be provided with a QR sticker. Reusables without QR stickers must not be given out to customers and must be kept separate. Contact your supervisor and they can contact us via [add contact details].
Do not give the damaged reusables to the customer and keep them separate. Contact your supervisor and they can contact us via [add contact details]. Should a customer receive a damaged reusable, they can always contact us via the ‘Help button’ in the PackBack app.
The customer has an account on PackBack-app. Next, they scan your QR code. This is the only way we can trace cups and avoid losing them. This step is very important, for us, but also for the customer!
When using PackBack, the customer must be able to prove that he/she has an account. How do you check this? When the customer scans the QR code, a green check mark will appear on his/her screen. The customer shows you this check mark and is then allowed to get a reusable.
Kindly request the customer to create an account through the PackBack app.Only then can they use reusables. Fortunately, this only takes 30 seconds, which is nice and easy!
The customer only receives a green check if he/she has a valid PackBack account and no outstanding payments. Fortunately, the customer gets a message as to why they don’t have a green check, so refer to this if you get questions about it. With a few simple clicks they can rejoin the system.
All reusables must be provided with a QR sticker. Reusables without QR stickers must not be given out to customers and must be kept separate. Contact your supervisor and they can contact us via [add contact details].
Do not give the damaged reusables to the customer and keep them separate. Contact your supervisor and they can contact us via [add contact details]. Should a customer receive a damaged reusable, they can always contact us via the ‘Help button’ in the PackBack app.
Yes, multiple reusables can be given out with a valid PackBack account. Just remember that all QR codes on all cups need to be scanned and returned in the SmartBin before the expiration date.
You can create a PackBack account by downloading the app from the App store or Playstore. Click on this link to download it directly.
PackBack is free as long as the reusable is returned on time. When creating an account, the consumer is asked to link a payment method in case the reusable is not returned or returned too late. In this way we can still charge the deposit amount which can be used to produce a new reusable.
The SmartBin is a smart waste bin. This bin is used to collect the reusables. The SmartBin scans which reusables are returned. This way we can ensure that customers do not have to pay money for the use of the reusables.
We have a phone number on every bin SmartBin. Contact your supervisor and they can contact us via [add contact details]. You don’t have to do anything else.
The consumer has x days to return the cup. We remind consumers by sending them a notification on their phone. The app also indicates how many days the consumer has to return a cup.
If the reusables are not returned on time, we will still charge the deposit. PackBack is free as long as the reusables are returned on time.
No, they don’t need to be washed. However, we would appreciate it if you empty the reusables before returning them..
