Learning objective
Packback in the workplace
In this course we will explain what changes in the work place once the PackBack system is implemented. We also discuss what this means for you as an employee. Step by step, we explain what you need to pay attention to and what your role is within the system.
Leerdoel
PackBack in the workplace
PackBack account
As discussed in the previous course, PackBack is an account-based system. This means that consumers can only receive a reusable with their meal or drink order if they've created a PackBack account. Via the app, the consumer is able to scan the 'Entry code' of your location.
PackBack op de werkvloer
PackBack in the workplace
Entry Code
An Entry code is a QR code on a display that is specific to your location. Always make sure your Entry code is visible and reachable for consumers to scan. This is essential for tracing reusables and making sure no reusable gets lost. So, it is important for you, PackBack and the consumer.
PackBack op de werkvloer
PackBack in the workplace
The Green checkmark
When ordering drinks or meals in a reusable, the consumer needs to have a valid PackBack account. How do you verify this? When the consumer scans the Entry code on the counter, a green checkmark will appear in the PackBack app. The consumer shows you the green checkmark so you know their account is valid. The order can now be prepared in a reusable!
PackBack op de werkvloer
PackBack in the workplace
Serving
The next step is to, as usual ,prepare a tasty order for the consumer. The only difference is now that order is packaged in a reusable. We will make sure sufficient packaging is in stock. Drinks and meal in reusables do taste better of course!
PackBack op de werkvloer
PackBack in the workplace
Smart Bin
What else does the consumer need to do? Before returning the reusable the QR-code on the reusable is scanned and placed in the SmartBin. The SmartBin is always available and will be emptied when needed.
If the SmartBin is not working accordingly, please call the support line. This phone number can be found on the SmartBin. We will fix it ASAP for you!
PackBack op de werkvloer
PackBack in the workspace
Cleaning
You might wonder what happens with the reusables after they are returned? The reusables are cleaned by an external party. When clean again, they will be returned to your work place for another round of use.
PackBack op de werkvloer
PackBack in the workplace
Easy does it
These are the steps needed to enable reuse. Super easy, right?
PackBack op de werkvloer